Buying, Checkout and Orders
Placing an order, checkout options, order status, tracking, and substitutions.
- How to Place an Order A calm walk through placing a Fragrance Box order, from choosing your tier and plan to confirming checkout at /order.
- Checkout and Payment What to expect at the box order checkout, how payment is handled securely through Stripe, and what you see once your order is confirmed.
- Shipping Options and Costs How Fragrance Box ships your box, where to see shipping methods, costs, and times, and why the live checkout is the one place with your exact numbers.
- Shipping Estimates Before You Buy How a delivery estimate is worked out for your area, with the exact cost and timing always shown live at checkout on /order before you pay.
- Tracking Your Order Follow your box from placed to delivered on your order page at /dashboard/orders, where a tracking number appears the moment your shipment is on its way.
- Order Status Explained What each stage of a box order means, from placed to on its way, and where to read the live status of your order inside your dashboard.
- How Substitutions Work If a scent in your box cannot be fulfilled, we offer a curated, like for like substitution in the same character, always with your confirmation, and never a promise of an exact bottle.
- Returns and Refunds How returns and refunds work at Fragrance Box, why terms vary, and where to find the current policy and reach support.
Still have a question?
Ask our fragrance concierge for a quick answer, or reach the team directly.